Job Description for the Program Assistant - East Neighborhood position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Program Assistant - East Neighborhood

Position Type: Staff Full-Time

Days Per Week: M-F

Hours Per Week: 30

VP Area: Student Life

Department: Residence Life

Position Summary

The Division of Student Life provides premier student-centered services, programs, and experiences that integrate in- and out-of-class learning, promote holistic student development, and facilitate student engagement in a vibrant, supportive residential community. Within the Division of Student Life, this position is part of the department of Residence Life and reports to the neighborhood Community Director.

The Program Assistant is responsible for the overall day-to-day operations of a Residence Life neighborhood office, utilizing exceptional organizational, interpersonal, and customer service skills via phone, email, and individual contact. Responsibilities include but are not limited to staffing the neighborhood office front desk/reception area, managing daily functions of the office, including Facilities Management and work requests, budget coordination for neighborhood purchases, billing for damages and work orders and training and evaluating student workers. This position provides support and assistance to the community director, neighborhood faculty members, student staff and residents.

Benefits of Working at Elon

Minimum Required Education and Experience

High school diploma or GED plus three or more years of related experience and/or training required.

Preferred Education and Experience

Bachelor’s degree and administrative work experience (including part-time or full-time positions) preferred.

Required Other Training, Certifications, or Licensing

Job Duties

• Office Management and Inquiry Response Provide primary administrative and office management support for the community director, neighborhood faculty members, student staff and residents. Primary presence in the assigned neighborhood office for student interaction, act as a resource for students, parents, and staff. Manage residential keys, Key-watcher master keys, and organize office correspondence and daily operations of the office. 
• Financial Processes Reconcile credit purchases and maintain accurate records of budgets, monitor spending, and regularly reconcile balances for operational accounts. Track and process professional development request and expenses. Process occupancy checks, health & safety checks, check requests, and Print Shop requests. 
• Personnel Processes Manage the recruitment, marketing, hiring, training, supervision, and evaluation of student staff providing support and mentorship while encouraging professionalism in the workplace. Facilitate onboarding processes for all neighborhood office staff, including student and professional staff. Contribute to student success by ensuring skills and knowledge gained through student employment connect to classroom learning and future career competencies. 
• Facility Processes Prepare work orders and key requests for Facilities Management regarding neighborhood repairs and process billing charges associated with work orders. Maintain residential billing information for each residence hall or apartment in the neighborhood by individual, suite, and/or building. Communicate with service vendors regarding maintenance and repairs (i.e., Laundry and Vending). Act as room reservation scheduler for each neighborhood building and building manager. 
• Information Management Maintain housing information for neighborhood (rosters, Room Condition Forms, room changes, leases etc.). Maintain confidential files and information about students within the neighborhood. Support community development goals by assisting with program planning processes such as purchasing, space reservation, catering orders, day-of preparations, advertising, etc. 
• Other Duties Support university events, including, but not limited to: Opening and closing of campus housing, Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation Other related duties as assigned by supervisor