Job Description for the Assistant Director for Student Care and Outreach position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Assistant Director for Student Care and Outreach

Position Type: Staff Full-Time

Days Per Week: M-F

Hours Per Week: 40

VP Area: Student Life

Department: Dean of Students

Position Summary

The Assistant Director for Student Care and Outreach position provides holistic support for student success through administrative outreach and care coordination when concerns are shared for a student's health or well-being. The Assistant Director is a resource, advocate, and liaison for a diverse population of students, faculty, staff, parents, families, and community partners to support and contribute to student success at Elon University.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Bachelor's degree in related field of study and at least two years of related post-bachelor's experience required.

Preferred Education and Experience

Completed master's degree in higher education, student personnel, social work or related field and 1-2 years of experience (including graduate assistantships/ apprenticeships) in student life or related functional area in higher education strongly preferred.

Required Other Training, Certifications, or Licensing

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:
• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for employees.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Job Duties

• Provide Direct Outreach and Support for Students: Serve as a resource and provide consultation, referral, and follow-up for students needing additional support in a variety of wellness- related areas of focus, including social connectedness, personal relationships, academic success, mental health, physical well-being, and financial well-being, among others; Participate in the assessment of student development needs and the design of new programs, services, and communication strategies to respond to those needs; Assist with support and contact for students returning from Medical Leave of Absence; Maintain appropriate levels of confidentiality with regard to student health, counseling and educational records; 
• Minimize Individual and Systemic Barriers to Student Success: Work collaboratively with other departments within the Division of Student Life and across the University to identify and align systems of support, opportunities, services and referrals for student success; Participate in the assessment of student development needs and the design of new programs, services, and communication strategies to respond to those needs; Participate as a member of the Student Care Team and/or Student Retention Outreach Committee; Engage on division and university committees related to health and wellness support for students; 
• Engage in Educational Outreach and Training: Provide targeted educational outreach and trainings to families, faculty, staff, and students based on campus requests and assessment needs data; Serve as primary liaison to selected student populations to assist with building relationships and processes to ensure awareness of available resources; 
• Additional Responsibilities Support departmental strategic planning, goal setting, priority completion, evaluation and assessment, and data-driven decision making. Support university events, including, but not limited to: Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation. Serve as a member of a Student Life Care and Response Team, which includes either serving in a rotational on-call emergency response role or providing initial outreach and follow-up support for student concerns. Serve on university, divisional, or departmental committees, task forces, and search committees. Other related duties as assigned by the Director of Student Care and Outreach;
• Serve in a rotational on-call emergency response role, including approximately four rotations per year. Requires availability to respond in-person on nights/weekends for emergency situations. 

Special Instructions to Applicants: Applications received by Sunday, April 21st will receive priority review. Anticipated start date early-June. Position will remain open until filled.