Job Description for the Assistant Director of Graduate Admissions Operations and Systems position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Assistant Director of Graduate Admissions Operations and Systems

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Admissions and Financial Aid

Department: Graduate Admissions

Position Summary

This position is responsible ensuring the integrity of our technical systems which support and generate graduate applicants to Elon University. This position is responsible for developing CRM technical strategy and to meet functional strategy goals including high-quality application review, automated and differentiated com flows, and reporting for all central campus graduate programs at Elon University. This position is also responsible for data feed functionality and integrity for all integrations connected to the graduate instance of Slate at Elon.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Bachelor's degree in any relevant field of study with minimum 1 year of experience with the following relevant work experience:

Preferred Education and Experience

Bachelor's degree in in relevant field of study

Job Duties

• Business Procedures and Operations
  • Analyze processes and increase efficiencies of application processing and daily operations, including implementing new Slate functionality, testing, and driving new technology initiatives.
  • Lead the annual application launch and all necessary application edits and testing Analyze, document, and generate existing and new policies, processes, procedures, and operational methods to direct possible improvements in consultation with Graduate Admissions leadership.
  • Create and conduct trainings to support user needs within admissions and technical best practices Analyze, document, and generate existing and new policies, processes, procedures, and operational methods to direct possible improvements in consultation with Graduate Admissions leadership.
  • Manage data and records in the Graduate instance of Slate by Technolutions CRM as it relates to internal and external users, prospective applicants, applications, organizations, organization contacts, interviewers, and networks to ensure data accuracy and fluency in users Conduct trainings to support user needs within admissions and technical best practices Facilitate and manage file review process within Slate reader Review and release decisions as determined by graduate admissions committee members.
• Technical systems design, build, and integration
  • Lead the annual application launch and all necessary application edits and testing Build Applications and all associated database objects in Slate efficiently to meet current needs and priorities of Graduate Admissions.
  • Configure and collaborate with colleagues on the implementation of marketing campaign strategy.
  • Serve as the Admission's team lead and technical contact in daily operations, provides analysis and consultation to leadership or other departments. Build and audit admissions events in Slate such as outreach events and interviews strategically.
  • Lead and serve as a resource on Slate projects with consultants and partners, when necessary, serve as lead contact with Liaison and any applicable external application partner to ensure applications are aligned and integrated. In consultation with the Dean of Graduate Admissions create data field map, data dictionary, and governance models for Slate CRM.
• Reporting and Analysis
  • Create, update, and direct auditing of existing Slate forms, queries, and reports.
  • Execute daily functions required to test data integrity including but not limited to consolidation of records, rule verification, process map alignment, consistency and accuracy of data population, and materials matching and mapping.
  • Execute daily functions required to ensure data integrity including but not limited to consolidation of records, rule verification, process map alignment, consistency and accuracy of data population, and materials matching and mapping.
  • Process and manage materials flowing into and out of Slate for file review.
• Other duties as assigned
  • Stay informed of higher education trends and new technologies Performs other admissions-related duties and functions as assigned.
• Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to, for example, attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.

Special Instructions to Applicants: Night and weekend hours may be required