Job Description for the Coordinator for Application Processing position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Coordinator for Application Processing

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Admissions and Financial Aid

Department: Admissions

Location: Elon Main Campus

Position Summary

The Coordinator of Application Processing is a 9.5 month position (August-mid May) that supports the processing of undergraduate admission applications and assists with the daily coordination of student employees who help manage application materials. This position is responsible for accurately reviewing and entering application data, maintaining records in Slate and related systems, resolving routine discrepancies, and ensuring materials are processed in a timely manner. The role requires strong attention to detail, organization, and the ability to manage multiple tasks while meeting established deadlines in a busy office environment.

This position also supports the recruitment, training, and supervision of student staff by providing guidance, assigning daily tasks, and monitoring completion of work. The Coordinator of Application Processing communicates regularly with the supervisor regarding workflow progress and operational needs and remains open to learning new systems and tools that improve efficiency. The role contributes to a collaborative team environment and provides additional support during peak processing periods and admissions events.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

High school diploma or GED with minimum 1 year of experience

Preferred Education and Experience

Bachelor's degree in in relevant field of study

Knowledge, Skills, and Abilities

- Working knowledge of undergraduate admissions processes and application procedures
- Basic understanding of database systems and records maintenance practices
- Proficiency in Microsoft Office Suite and ability to learn new systems and technology as needed
- Ability to accurately review and interpret academic documents, including transcripts and school profiles
- Strong attention to detail with the ability to maintain accurate records and data entry
- Ability to organize tasks, manage multiple assignments, and meet established deadlines
- Effective verbal and written communication skills
- Ability to follow established procedures and seek clarification when needed
- Ability to provide guidance and day-to-day support to student employees and monitor completion of assigned tasks
- Comfort learning and using new tools, including emerging technologies and AI-supported resources that enhance workflow efficiency
- Willingness to explore practical applications of AI tools to support operational tasks under supervisor guidance
- Ability to maintain confidentiality and exercise discretion when handling sensitive information
- Ability to work both independently and as part of a team in a fast-paced office environment
- Willingness to participate in training and professional development activities
- Commitment to contributing to a respectful and inclusive campus community

Job Duties

• Undergraduate Application Processing Responsible for the accurate, timely, and efficient processing of undergraduate admission applications. Processes application data by collecting and organizing materials; transcribing transcripts; attaching and indexing documents; resolving record errors; and adding detailed notations as needed to ensure data integrity. Maintains mail-opening, scanning, and indexing workflows; downloads and processes Parchment and CFNC documents; and provides regular updates to admissions staff regarding record completion. Coordinates the timely resolution of awaiting materials, maintains high school profile information in Slate, and responds to inquiries related to application documents. Investigates discrepancies, resolves issues independently, and communicates progress, concerns, and recommendations to the supervisor. Identifies process inefficiencies and contributes to continuous improvement efforts, including the exploration and implementation of AI-supported tools where appropriate. Adheres to established deadlines and quality standards in a high-volume, deadline-driven environment.
• Student Management Recruits, hires, trains, and supervises 30+ student employees supporting the undergraduate application process. Plans and facilitates student staff orientation; establishes performance expectations and standards of conduct; and selects, trains, and manages a student leadership team. Develops, updates, and maintains training materials and manuals; designs and delivers training for application processing procedures; and maintains records of student training and skill development. Assigns daily tasks, monitors workflow and productivity, evaluates performance, and provides ongoing feedback and coaching to ensure accuracy, accountability, and timely completion of work.
• Operational Support Serves as backup support for Admissions Records functions as needed to maintain continuity of operations. Provides phone and front desk coverage for other areas within the Admissions office when necessary and assists with weekend staffing for the Admissions Welcome Center. Supports admissions and university events as assigned and demonstrates flexibility in assisting with departmental needs.
• Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to, for example, attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.