Job Description for the Assistant Director of Alumni Engagement - Queens position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Assistant Director of Alumni Engagement - Queens

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: University Advancement

Department: University Advancement

Location: Queens Campus - Charlotte

Position Summary

Reporting to the Director of Alumni Engagement - Queens, the Assistant Director of Alumni Engagement - Queens is responsible for developing and implementing strategic engagement initiatives that foster meaningful connections with Queens University's alumni population. This position provides leadership for young alumni programming, oversees segmented and personalized communications strategies, and supports signature alumni events and engagement opportunities across the university.
The Assistant Director will lead targeted outreach efforts, including management of the monthly alumni newsletter and alumni social media platforms, and will cultivate relationships with a portfolio of young alumni to encourage lifelong engagement and volunteer involvement in support of the university's mission and strategic priorities.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

• Requires a bachelor’s degree from a four-year college or university. Queens graduates are strongly encouraged to apply.
• Three to five years professional/internship experience in sales, marketing, communications, events, customer service and/or volunteer management preferred; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Computer proficiency, particularly in MS Outlook, Word, Excel, and PowerPoint; ability to quickly learn and assimilate new systems and information. Experience with CRM software preferred.
• Exceptional follow-up and follow-through skills as well as ability to plan, organize and control large and small projects through to completion.
• Excellent interpersonal and communication skills (verbal and written), including exemplary poise, tact and diplomacy when working with a wide range of constituents and diverse audiences.
• Collaborative work style, as well as ability to work independently.
• Must thrive in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Ability to exercise sound judgment and discretion with sensitive, difficult, or confidential material and situations.
• Available and willing to work a flexible schedule, including evenings and/or weekends to meet demands of the position.
• Actively enhancing professional development by participating in educational opportunities; reading professional publications; attending appropriate conferences; building relationships with colleagues at Queens and other institutions; etc.
• Other duties as assigned.

Job Duties

• Develop, implement, and assess comprehensive engagement strategies and programs designed to connect and engage young alumni. 
• Cultivate and maintain relationships with alumni, identifying opportunities for volunteerism, leadership involvement, and continued engagement with the university. Manage a portfolio of alumni, which includes the identification, solicitation and stewardship of these select donors.
• Support and execute key university and alumni events, including Senior Class Giving, Homecoming, Reunion activities, QUnited, and Commencement. Serve as a member of the Homecoming Committee, providing strategic insights related to alumni engagement and enhancing the overall guest experience.
• Manage assigned reunion classes by partnering with volunteer class leaders to plan reunion events and implement strategic outreach initiatives that increase participation and attendance.
• Partner with senior class representatives and the Commencement Planning Committee to plan and execute the annual 100 Days to Commencement program, facilitating a successful transition from student to alumni status.
• Produce and manage the monthly alumni newsletter in collaboration with campus partners, highlighting university initiatives, alumni accomplishments, and upcoming engagement opportunities. Oversee all alumni engagement social media platforms (Facebook, Instagram, Threads and X), developing compelling content, maintaining an active online presence, and responding to inquiries and messages in a timely manner.
• Community is foundational to Queens and a shared responsibility within our residential campus. All who work at Queens should demonstrate an understanding of and engagement with Queens’ foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Queens. Employees are encouraged to, for example, attend or participate in campus activities such as campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Queens community.