Job Description for the Dispatcher (Nightshift) position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Dispatcher (Nightshift)

Position Type: Staff Full-Time

Days Per Week: Monday - Sunday

Hours Per Week: Rotating 12 hour shifts

VP Area: Finance and Administration

Department: Campus Safety and Police

Position Summary

Work involves receiving emergency and non-emergency calls, monitor alarms, monitor video surveillance systems, obtaining and relaying information, prioritizing calls for service, prioritizing alarm response and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Employees are responsible for operating a host of complex telecommunications and computer equipment to include multi-line phones systems, multi-channel police consoles, two-way radios, emergency alert notification systems, video surveillance systems, and Division of Criminal Information (DCI) Terminals.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

High school diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.

Preferred Education and Experience

One year of college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Job Duties

• This is an essential position assigned to perform technical communications work in support of Public Safety Telecommunications for Elon University Police Department. Work involves receiving emergency and non-emergency calls, monitor alarms, monitor video surveillance systems, obtaining and relaying information, prioritizing calls for service, prioritizing alarm response and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Employees are responsible for operating a host of complex telecommunications and computer equipment to include multi-line phones systems, multi-channel police consoles, two-way radios, emergency alert notification systems, video surveillance systems, and Division of Criminal Information (DCI) Terminals. Applies considerable knowledge of departmental policies and procedures related to the answering, response, and dispatch of calls in a complex telecommunications environment. Requires the ability to be able to manage multiple tasks and to remain calm and composed in high- stress situations. Ability to enter information accurately and efficiently into computer data base and maintain DCI certification and have the ability to locate information from DCI terminal or other sources as requested for law enforcement support. Must maintain confidentiality and use discretion in the course of conducting business.

Special Instructions to Applicants: 

All applicants will be required to pass:

• background investigation
• pre-employment procedures, including:
  • interview
  • medical exam
  • drug screen