Job Description for the Student Health Insurance and Immunization Compliance Project Manager position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Student Health Insurance and Immunization Compliance Project Manager

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Student Life

Department: Student Life

Location: Elon Campus

Position Summary

The Student Health Insurance and Immunization Compliance Project Manager provides leadership and operational oversight for the Student Health Insurance Program and student immunization compliance processes serving both Elon University and Queens College campuses. This full-time, 12-month, exempt (salaried) position reports to the Dean of Student Health and Well-Being and serves as a key liaison in ensuring consistent administration of student health insurance and immunization requirements across both campuses. The position collaborates extensively with campus partners, including Admissions, Registrar, Student Health Services, Student Life, and Information Technology teams, to support compliance with state, federal, and university requirements. This role manages relationships with insurance vendors, third-party partners, and regulatory agencies while coordinating processes that support students across multiple campus locations. The Project Manager supervises temporary, seasonal compliance support and verification staff and is responsible for developing efficient, student-centered systems that promote compliance, accuracy, and service excellence. Success in this role requires strong organizational, project management, communication, and customer service skills, with the ability to manage complex processes and effectively engage students, families, faculty, staff, and external partners through in-person, phone, and email interactions.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Bachelor's degree in any relevant field of study; Associate degree plus four years of related work experience and/or training may substitute with the following experience: Bachelor's degree plus three or more years full-time experience and/or training required

Preferred Education and Experience

Bachelor's degree in relevant field of study; experience with state immunization requires and student health insurance programs

Knowledge, Skills, and Abilities

• Solid understanding of health insurance policies, regulations, and student needs in a university setting.
• Experience with program and budget management, managing online software, data entry, and customer service
• Knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), with skills in word processing, budgeting, data management, and customer service
• Strong written and verbal communication skills
• Effective time management and ability to work independently, as well as to establish relationships and function within a team.
• Excellent customer service skills and ability to respond effectively and compassionately with a diverse group of students, families, and colleagues across campus
• Ability to manage multiple schedules, projects, and tasks simultaneously
• Ability to adapt to new responsibilities in an evolving workplace
• Proficiency in using enterprise systems and database software to access student and financial information, manage compliance processes, reconcile accounts, and generate reports (e.g., Colleague, Jenzabar, OnTrack, and vendor-specific systems).
• Must have an acute understanding and passion for building inclusive communities, strong critical thinking skills, the ability to exercise good judgment, and must maintain a high level of discretion and confidentiality.

Job Duties

• Administrative Oversight and Project Management
  • Coordinate and administer student health insurance and immunization compliance processes across the Elon and Queens campuses, ensuring consistent application of university policies and state requirements.
  • Manage the student health insurance plan (SHIP) and ensure it complies with state and federal regulations; coordinate with health insurance providers to review plan design, benefits, and premium costs, on an annual basis; Conduct annual plan renewals and oversee contract negotiations with insurance vendors.
  • Oversee student enrollment in the health insurance program, including tracking deadlines and ensuring all eligible students are covered; Manage the waiver process for students who have alternative insurance coverage, verifying that their insurance meets institutional requirements. Develop and implement immunization policies based on state and federal guidelines, as well as campus-specific requirements; Ensure compliance with state laws, CDC guidelines, and university policies related to student immunizations; Oversee the collection, verification, and maintenance of student immunization records, ensuring that they are complete and up-to-date; Implement secure systems for storing and managing sensitive health data in compliance with HIPAA and FERPA regulations; work closely with local and state health departments to stay informed about outbreaks, new guidelines, and immunization recommendations.
• Student and Parent Support
  • Outreach and Education Work closely with campus partners and departments to coordinate services and provide holistic support to students with regard to the Student Health Insurance Program and State Immunization Compliance.
  • Serve as the primary point of contact for student insurance inquiries and immunization requirements; helping students and parents understand benefits, claims processes, and requirements; Provide one-on-one advising and support for students and parents experiencing complex insurance or immunization compliance issues or needing assistance with claims.
  • Communicate with students about immunization requirements, deadlines, and any missing documentation; Follow up with students who are non-compliant, providing guidance on obtaining required immunizations and explaining any consequences of non-compliance; Review and process requests for immunization exemptions based on medical, religious, or personal grounds, ensuring they meet institutional and legal requirements; maintain a record of all exemptions.
  • Develop educational materials, workshops, or informational sessions to help students understand their health insurance options, plan benefits, and claim processes and state immunization compliance requirements.
• Data Reporting & Analysis
  • Monitor and analyze immunization and student health insurance compliance rates, identifying trends, common issues, and potential areas for improvement.
  • Prepare reports for university administration on compliance rates, exemption requests, and any public health issues affecting campus. Coordinate with IT to integrate enrollment, compliance and waiver processes into university systems for efficient data tracking; Maintain and update the student health insurance and immunization compliance website and other communication channels to keep students, parents and other stakeholders informed.
• Support university events, including, but not limited to:
  • Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation.
  • Participate on university, divisional, or departmental committees, task forces, and search committees. Other related duties as assigned by the Dean of Student Heath & Well-being Implement the ElonGROW (Guided Reflection on Work) model by facilitating regular guided reflection conversations that connect workplace learning with students’ broader educational and career goals, ensuring a consistent and developmental approach to student employment across the university.
• Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to, for example, attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.