Job Description for the Financial Aid Communications Specialist position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Financial Aid Communications Specialist

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Admissions and Financial Aid

Department: Financial Aid

Position Summary

This role serves as the primary point of contact for student and family communications within the Office of Financial Aid. Key responsibilities include coordinating follow-up communications from financial aid counselors, coordinating and implementing the annual review and updating of office forms, supporting loan processing, analyzing student files with no demonstrated financial need, and performing general administrative duties to support office operations.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

High school diploma or GED with minimum 1 year of experience

Preferred Education and Experience

Associate degree, or vocational or technical school degree in in relevant field of study

Job Duties

• Office Duties
  • Manage FMF processing, including follow-up and missing information letters.
  • Provide support for loan processing activities.
  • Review and verify loan status sheets and financial aid offers.
  • Conduct evaluations of student files with no demonstrated financial need.
  • Oversee the annual update and implementation of office forms and communication materials.
  • Scan, index, and maintain student documents within the document imaging system, ensuring organization and data integrity.
• Office Support
  • Assist in the training and development of student employees to ensure high-quality service delivery.
  • Provide support for departmental needs during Admissions events and other campus activities.
  • Monitor and respond to overflow in Financial Aid email inquiries, FinFax transmissions, and the FinAid Check Teams Group.
  • Respond to incoming phone calls from students and families, offering accurate and timely information.
  • Provide in-person assistance at the front customer service counter and resource center.
  • Address questions related to FAFSA filing, CSS Profile completion, loan applications, aid adjustments, verification processes, and required documentation.
  • Perform additional duties as assigned to support the overall operations of the Office of Financial Aid.
• Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to, for example, attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.

Special Instructions to Applicants: Priority filing date December 5, 2025, otherwise open until filled.