Job Description for the Associate Director of Residence Life for Facilities and Operations position. Review job description, requirements, and qualifications. Apply or register interest for the position.

Title: Associate Director of Residence Life for Facilities and Operations

Position Type: Staff Full-Time

Days Per Week: Monday-Friday

Hours Per Week: 40

VP Area: Student Life

Department: Residence Life

Location: Elon Campus

Position Summary

The Associate Director of Residence Life provides strategic leadership to the Office of Residence Life, particularly in the areas of housing operations, assignments, marketing, planning, and communications. This position is a critical member of the Residence Life leadership team and is responsible for advancing the vision, mission, goals and priorities of the Residential Campus Initiative. The position also directly supervises professional staff (Housing Coordinator, Community Directors and/or Graduate Apprentices) in the department and provides secondary supervision, training, advisement, and direction for all professional staff in Residence Life.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.
Elon is proud to have been named to the list of Most Promising Places to Work in Student Affairs each of the past six years. For additional information about working with the Division of Student Life, visit: https://www.elon.edu/u/administration/student-life/about/work-with-us/

Minimum Required Education and Experience

Master's degree in Higher education, student personnel, or related field with minimum 3 years of experience with the following relevant work experience: At least 3-5 years of progressive post-master's experience in residence life or a related functional area in higher education.

Preferred Education and Experience

Master's degree in Higher education, student personnel, or related field

Knowledge, Skills, and Abilities

Knowledge of and experience using Microsoft Office package, specifically Word and Excel software.

Experience with StarRez, Maxient, and Ellucian Colleague software highly desirable.

Outstanding customer service skills, impressive attention to detail, and superb organizational and administrative skills.

Experience in supervising professional residence life staff preferred.

Ability to utilize student development theory to design, implement, and evaluate effective programs, services, and interventions.

Strong oral and written communication skills.

Experience working with diverse populations and commitment to equity and inclusion.

Demonstrated experience building partnerships and relating effectively with a diverse range of constituents and stakeholders.

Strong organizational and project management skills.

Commitment to, knowledge of, and experience with housing operations and facilities management partnerships.

Knowledge and ability to supervise, train, and manage employees, including student employees; experience supervising professional staff desired, but not required.

Commitment to divisional and university priorities for mentoring, leadership and skill development, inclusive excellence, wellness and well-being, vibrant residential campus experience, civic engagement, and continuous improvement and operational excellence.

Job Duties

• Housing Operations, Planning and Management 
  • Direct and manage system housing operations (approximately 4,000-5,000 bed capacity).  Coordinate logistics for housing master planning and serve as a liaison to Facilities Management and Planning, Design, and Construction Management.  Coordinate occupancy projections and forecast residential facility needs.  Serve as StarRez Power User, provide oversight for the housing data management system(s) and maintain accurate student records.  Lead housing operations functions including, but not limited to housing selection processes, billing, maintaining assignments for new and returning students, status of housing reports, housing appeals, student arrival and departure process, opening and closing processes, etc.  Direct oversight for other housing operations processes such as, but not limited to break housing, room change process, summer camps/conferences, early arrivals, etc.  Provide training and support for Residence Life staff in housing procedures and operations.  Develop, update, and maintain a procedures manual detailing processes of the Department.
• Staff Supervision & Development 
  • Supervise the Housing Coordinator, Community Directors (live-in professional staff) and/or Graduate Apprentice (GA).  Provide secondary/indirect supervision of all neighborhood Program Assistants (PAs). Provide oversight and direction to all departmental professional staff.
• Marketing and Communications 
  • Coordinate departmental communications efforts, including oversight for departmental marketing plans, website, social media, and parent/family communication.
• Departmental Leadership 
  • Assist the Assistant Dean/Director of Residence Life in the strategic planning of department goals, special projects, goal setting, priority completion, evaluation and assessment, and data-driven decision making.
  • Coordinate departmental assessment efforts, including regular quality of life surveys, learning outcomes assessment, and program evaluation. 
  • Develop positive relationships with campus partners such as Admissions, Information Technology, Athletics, Student Financial Services, Business and Finance and Administration, Campus Safety and Police, Academic Accommodations and Accessibility, Global Education Center, Facilities Management, and other Student Life departments. 
  • Provide departmental leadership in the absence of the director.
•  Student Care, Response, and Follow-Up 
  • Serve as a member of a Student Life Care and Response Team, which includes serving in a rotational on-call emergency response role as Senior Administrator-on-Call staff. 
  • Support direct reports in their follow-up with ongoing student situations, including coverage for neighborhood issues when staff are away. 
  • Assist in the resolution of conflicts arising from housing issues brought forth by students, families, or by referral from the university community (i.e. - Office of the President, Vice President/Dean of Students, Admissions Office, Parent Relations, etc.).
• Additional Responsibilities 
  • Support university events, including, but not limited to: Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation.
  • Serve on university, divisional, or departmental committees, task forces, and search committees 
  • Other related duties as assigned by supervisor
• Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to, for example, attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.

Special Instructions to Applicants: Serve as a member of a Student Life Care and Response Team, which includes serving in a rotational on-call emergency response role